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Before buying goods from any online website, it is necessary to understand their terms and conditions when it comes to refunds and order cancellations. A refund usually takes about 7 to 14 working days to reflect. There are two options to cancel the transaction. The first one is direct cancellation of the order in which case the purchase made is considered to be null and void, and any payment is reversed to the account.
The second method is the demand for a charge back. Charge back is a protection offered by Credit Card companies allowing users to cancel their purchase if they are unhappy with the product or services. In the case of a charge back request, the card issuer will reverse the amount billed on the Credit Card and not pay the same to the merchant. The sales executive at the cash counter swiped his card, but the sale charge slip did not emerge from the swipe machine.
Rahul, on the other hand, got an SMS text alert on his phone. After swiping the card again, another SMS text was received by Rahul and a charge slip emerged from the swipe machine. This was clearly a case of malfunctioning of the POS machine, but Rahul was charged twice. Double swiping of Credit Cards is quite common. A lot of users do not even realise they have been charged twice. If your card has been swiped twice, check with your bank on the transaction details of both purchases.
The banks then forward the details to the merchant for reversal acceptance of one transaction. From my opinion police will also not be able to help you much in this case as often such financial frauds happen far away in a different country. It is quite difficult to track down the person or group that has scammed you without the help of law authorities in several different countries that transaction might have routed through. In most of the case studies of such financial fraud that I have seen, the victim often wastes lot of time in going to bank and police back and forth.
If the bank account is hacked immediately after you have done some online transaction from some PC, then first scan and clean your PC with latest anti-virus scanner. This is to get rid of any rootkit or key logger that may have been installed on the PC and which would have compromised your login details and sent it to the hacker. Reset your login password, pin, security questions answers. Verify your contact details like address, phone number are not changed by the hacker.
Report the scam to right authority in the bank. Report a fraud to local police station. Most of the victims miss out on these important steps and hence are unable to recover any of the money they have lost. So what one should do along with the above given steps is to observe the fraudulent transaction details carefully. This is followed by type of transaction DR indicating as debit and the amount.
No merchant would like to do business with a stolen card. They will readily block the transaction and revert the amount. This will ensure that you get the money back in your account. However, this is possible only if the merchant has not delivered the goods or process the transaction completely.
This usually takes more than 24 hours. In the case mentioned above, when I searched the Internet for Gymboree I was able to locate the merchant website. I asked the victim to contact the merchant. When the victim contacted the merchant through their website and gave details of the transaction it was confirmed by them that the transaction had taken place.
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